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Privacy Policy

Last Updated: March 31, 2026

Introduction

Kitchen & Countertop Center of New England ("KCCNE," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://kccne.com, interact with us through our showroom at 125 Esten Avenue, Pawtucket, RI 02860, or otherwise engage with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or services.

Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with us, including when you:

  • Request a consultation or quote through our website
  • Contact us via our online contact form, email (inquiries@kccne.com), or phone (401-736-0001)
  • Subscribe to our email newsletter or marketing communications
  • Visit our showroom and provide your contact details
  • Apply for financing through our third-party financing partner

This information may include your name, email address, phone number, mailing address, project details, and any other information you choose to provide in form submissions or correspondence.

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar tracking technologies. This may include:

  • Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution
  • Usage data: Pages visited, time spent on pages, referring URLs, click patterns, and navigation paths
  • Location data: General geographic location based on your IP address

Information Collected Through Third-Party Services

We use third-party tools and platforms that may collect information about your activity on our website, including:

  • Google Analytics: Collects anonymized website usage data to help us understand how visitors interact with our site and improve the user experience
  • Google Ads: May collect data related to ad interactions for remarketing and conversion tracking purposes
  • Social media pixels (Meta/Facebook, Instagram, Pinterest): Collect data about your interactions with our website to deliver targeted advertising and measure ad performance on social media platforms
  • HubSpot: Our customer relationship management (CRM) and email marketing platform collects data from form submissions, email interactions, and website activity to help us manage communications and provide better service
  • Chat widget: Our website may include a chat feature that collects messages and contact information you provide during a chat session

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries, consultation requests, and quote requests
  • To communicate with you about our kitchen remodeling, countertop, and cabinet services
  • To send you email newsletters, promotions, and marketing communications (with your consent)
  • To improve our website, services, and customer experience
  • To analyze website traffic and usage patterns
  • To deliver targeted advertising through social media and search platforms
  • To process financing applications through our third-party partner (GreenSky)
  • To comply with legal obligations and protect our rights

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service providers: We share information with trusted third-party vendors who assist us in operating our website, conducting our business, and serving you, including our CRM platform (HubSpot), analytics providers (Google), advertising platforms (Meta, Pinterest), and financing partner (GreenSky). These parties are obligated to keep your information confidential and use it only for the purposes for which it was shared.
  • Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
  • Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Protection of rights: We may disclose your information to protect the rights, property, or safety of KCCNE, our customers, or others.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

Types of Cookies We Use

  • Essential cookies: Necessary for the website to function properly, including session management and security features.
  • Analytics cookies: Used by Google Analytics to collect information about how visitors use our website, including pages visited and traffic sources. This data is aggregated and anonymized.
  • Advertising cookies: Used by Meta Pixel, Pinterest Tag, and Google Ads to deliver relevant advertisements to you on social media and search platforms, and to measure the effectiveness of our advertising campaigns.
  • Functional cookies: Used by our CRM platform (HubSpot) to remember your preferences, track form submissions, and enable chat functionality.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect the functionality of certain parts of our website.

You may also opt out of specific tracking by visiting:

Email Communications

If you subscribe to our email newsletter or marketing communications, we will use your email address to send you updates about our services, promotions, project inspiration, and company news. You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly at inquiries@kccne.com.

Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications (such as responses to your inquiries or consultation confirmations).

Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Facebook, YouTube, Instagram, Pinterest), our financing partner (GreenSky), and Google Maps. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party website you visit.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us at inquiries@kccne.com.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request information about our data sharing practices

To exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Kitchen & Countertop Center of New England 125 Esten Avenue Pawtucket, RI 02860

Phone: (401) 736-0001
Email: inquiries@kccne.com
Website: https://kccne.com